WhatUsersDo Review: Should you join this user testing site?

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Are you looking for a platform where you can test digital products like websites and mobile apps, provide feedback and earn money doing so? WhatUsersDo may the right panel for you.

WhatUsersDo is a UI/UX testing platform that provides feedback to customers on how people use their digital products.

If you have good instincts like Steve Jobs, you could help popular brands like eBay, Santandar Bank, and Amazon influence how they design their products and how they can improve their user’s experience.

Do I have your interest? Cool. Let’s go in-depth into the WhatUsersDo platform. Hopefully, we can verify if the platform is a good survey site or another survey site to pass on. I will go into detail on how the platform works, how to join, earning potential, the benefits, drawbacks, and most importantly my final verdict.

Learn more: e-Rewards Review

WhatUsersDo Panel is closed.

SEE: LiteGPT Review

Quick Review

Here is my quick WhatUsersDo review:

Earning ActivitiesOnline surveys
RequirementsUS/Europe residence
Minimum ThresholdNo minimum threshold
Typical Earnings$8/₤8/€8 per survey
Withdrawal MethodsCash via PayPal

Detailed Review

The WhatUsersDo platform is a little bit different compared to the typical survey sites we review on Surveystor. This difference is due to the survey media format they request from panelists – a video format.

The platform is a UX-based survey site (UX for User Experience) with the aim of discovering why users go to a particular website, why they spend time on a website, or why users simply avoid a website. Overall, their goal is to provide usability testing services for their clients.

Companies pay WhatUsersDo to get real people to provide feedback on their digital products. Obviously, the WhatUsersDo company cannot carry out this task successfully on their own, so they invite people they call “testers” to do the work. After testers complete surveys, they submit the result of their tasks in video form.

Brief History

WhatUsersDo is a subsidiary of UserZoom company. The platform was originally established by Lee Duddell in 2008. The company was based in London, United Kingdom.

The platform was established to provide usability testing for big brands and SMEs from the perspective of European-based internet users.

Their business model is a software as a service type where clients can watch videos of users providing feedback on their website.

WhatUsersDo was acquired by UserZoom in 2018 – an international giant with half of its clients being Fortune 100 companies – Coca-Cola, Adobe, Microsoft, Cisco, Lenovo, Oracle, and a host of major retailers like Gap, Staples, Kroger, and Kohls.

Even though the platform is open to people from the UK, US, Canada, Spain, Netherlands, Australia, Germany, and France, there are some technical requirements you need to comply with before you can join the platform. Let’s find out what these requirements are and how WhatUsersDo works.

Technical Requirements

Just before you sign up with WhatUsersDo, there are some technical requirements you need to learn about. To have a smooth working experience on the platform, your computer needs to meet some requirements.

  • A 2GHz dual-core processor
  • 2GB RAM memory
  • 5GB hard drive space
  • A built-in or external microphone
  • Internet connection

How Does WhatUsersDo Work?    

After signing up, the first thing you’ll have to do is to take a test so you’d know what it’s like to be on the platform.

To start, you’d get a sample video about 8 minutes long to know what is expected of you. You can get access to this video by downloading the WhatUsersDo Screen Recorder on Google Play Store or App Store.

Before starting your test, make sure your microphone is working. This is important. If clients cannot hear you, your payment may be affected.

After you complete the test, you will get a 5-minutes questionnaire containing questions that will allow WhatUsersDo to determine your demographic information.

They notify you of new tests by sending you email invitations, and you can get invitations up to three times a month. If you’re thorough when doing your video, you could even get more invitations. After responding to an invite, ensure you answer the exit question after uploading and submitting your video.

Other simple tests you’d be asked to do are common tasks you normally perform when browsing the internet. Common tasks such as clicking a tab, adding items to your cart, choosing from multiple items. The difference here is that you’ll be paid for doing these tasks.

Learn more: How To Be Successful With Paid Surveys


Payment is mainly by cash through PayPal.

Most tests will pay $8/₤8/€8 and most users typically receive earnings on the 25th of the following month.

It was brought to my attention that WhatUsersDo stopped paying $8/₤8/€8 as of 2018. The payment amount was revised to but $5/₤5/€5 before they stopped operations.

Learn more: Best Paid Survey Panels

WhatUsersDo Pros

  • WhatUsersDo accepts international membership from most countries in Europe.
  • For a 20 minutes test paying $8, the pay is great, especially when compared to other survey sites.
  • Be more detailed, honest, and sincere about your feedback as this can increase your chances of getting more surveys. After completing a test and sending a video, the client gives you a rating. According to WhatUsersDo, a higher rating means more invitations, and of course more money.
  • Payment is quite swift and fast with PayPal. In other words, you can be sure you’d get your earnings on the 25th of the following month as promised.

WhatUsersDo Cons

  • The platform closed operations. The alternative is currently Intellizoom.
  • An average of three tests per month may make the platform not worth joining. Moreover, what’s the guarantee you’d get up to three tests in a month?
  • Some testers have been denied payment because of a noisy background, unclear/lousy microphone, or even forgetting to answer the exit question. You need to be careful and follow their requirements, terms, and conditions to ensure prompt payment.
  • Tests seem to expire pretty fast.
  • Users complained of a confusing setup for mobile testing.
  • I confirmed the pay per test was reduced from $8/₤8/€8 to $5/₤5/€5 as of 2018.
  • User testing that would typically take about 10 minutes now takes up to 30 minutes to complete.

Learn more: InboxDollars Review

Frequently Asked Questions

What is WhatUsersDo?

WhatUsersDo is a UX-based (User-experience) site that provides research information to companies on their usability metrics to help them understand consumers’ digital behavior on their websites.

How do I get on WhatUsersDo?

First, make sure your computer has the requirements needed as stated above. Sign up, get the download link, download the WhatUsersDo Screen Recorder app, wait for an invitation.

Currently, WhatUsersDo is not accepting members. You may want to try Intellizoom. 

How much do I get paid?

Most tests will pay you $8/₤8/€8. Although, you can only get your pay on the 25th of the following month. WhatUsersDo makes payments via PayPal.


Should you join WhatUsersDo?

The WhatUsersDo platform is not the best user testing platform, nor is it the worst. I recommend the platform if you are looking for an additional source of paid survey income to supplement your income streams. Combine the income from WhatUsersDo with the likes of Survey Junkie, Inbox Dollars to consolidate your earnings.

If you followed the review, you’d realize one has to be lucky to make any tangible income on this platform.

The good thing here is that tests here are typically short and won’t take so much of your time. You literally have nothing to lose so why not give it a try?

There are other survey panels that can pay you today, check our other survey reviews or see our ultimate list of the highest paying survey websites.